Get in Touch With Us
Got a question about one of the casinos we've reviewed, spotted something that needs updating, or curious how we put together our fastest payout rankings? This page covers the ways to reach the Online Casinos team and what happens once your message lands with us.
Ways to Get in Touch
Email is the best way to reach us. Send your message to [email protected] and a member of our team will pick it up. Telling us the nature of your enquiry in the subject line helps us route it to the right person and get you a proper answer sooner rather than later.
We're a small editorial team focused on Canadian online casinos, so we don't have a live chat or phone line for readers — email keeps things tidy and gives us a written record to follow up on.
What We Can Help With
- Questions about a review — Want more detail on how a specific brand handles payouts, bonus terms, or CAD deposits? Ask and we'll point you to what we know.
- Corrections — Bonus terms, payout speeds and licensing details change. If you notice something on the site that looks outdated or wrong, flag it and we'll check it.
- Suggestions for future coverage — If there's a casino, payment method or topic you'd like us to look into, let us know what you have in mind.
- Ranking and methodology queries — Curious why a brand sits where it does in our comparisons? We're happy to explain the criteria behind our ratings.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention it in your message. We'll point you toward organisations that can help, and we'd encourage anyone in this position to speak to a support service directly rather than wait on an email reply.
How Our Rankings Work
Since a lot of the messages we get relate to how brands are ranked, it's worth explaining briefly here. We assess Canadian-facing casinos on factors like payout speed, the breadth of payment methods available to CAD players, game selection, licensing information, and the clarity of bonus terms. No casino pays for a better position — commission from a brand, where it exists, never decides where it lands in our comparisons. If you think a rating deserves a second look, tell us why and we'll review it.
Response Times
We read every message that comes in and reply personally rather than sending an automated response. Most enquiries get a reply within two working days. During busier periods — for example around new casino launches or major bonus updates — it can take a little longer, but we won't leave you hanging.
Before You Write In
A couple of things speed up the process on our end:
- Name the specific casino or page you're asking about, since we cover a wide range of Canadian gambling sites.
- If reporting an error, include a link or a screenshot where possible.
- If your question is about eligibility, payments or bonus terms, mention your province — provincial rules can vary and it helps us give you an accurate answer.
If you're looking for options outside standard Canadian-licensed platforms, our guide to Best Non GamStop Casinos 2026 covers that territory separately — it's a good place to check before writing in with related questions.
We Read Everything
Whether you're weighing up your first Canadian online casino or you've been playing for years and spotted a detail we missed, we'd rather hear from a real reader than not. Thanks for taking the time to reach out — we look forward to your message.